I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. I called back in 25 minutes and they still hadnвЂ™t received the order! She asked me to give her my order over the phone and they would make it right away. She said once they received the order that they would have it ready in 15-20 minutes. They havenвЂ™t gotten the order! She said it usually takes 15 minutes for the store to receive it. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Finally, itвЂ™s probably human error somewhere in the process, but the tracker often wonвЂ™t register that IвЂ™ve picked up my order, so IвЂ™ll see a reminder on the app homepage saying I have an order ready. Buggy and slow when trying to remove items from the cart. Had to try adding my credit card about 4 times before it finally saved it (even though I didnвЂ™t change any info from the first attempt to the last. Also, вЂMake it a meal?вЂ™ shows up for subs but not for personal pizzas, even though every Subway IвЂ™ve ever gone to offers up the option of making my pizza a meal. As a result, I have to use the special request section to correct my order since it isnвЂ™t accurate and even then I just end up having to grab everything myself when I get to the store.

ThereвЂ™s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if itвЂ™s part of a meal). Salt apparently isnвЂ™t an option using the app, although pepper is? Maybe the issues lie with my local SubwayвЂ™s inventory, but I also canвЂ™t select chip options that I know they have in store. The options online often donвЂ™t match up with the store. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. Great app!Д®specially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Your all done because you already payed online. It indicates what time your order will be ready and you can skip the line and go to the register to pick it up. Last perk.well you can skip the line of course. The only downside the the rewards is that they do expire so donвЂ™t forget to use them. Additionally, you automatically earn points toward your reward tokens with later turn into cash rewards toward your purchase. This makes it easier the next time you are ordering for a family you just go to your favorites and you can find all your items already built to suit for each person. It is great that after you make an item you can select it as a favorite and put a name on it. You can also add on вЂњ make it a mealвЂќ or side items individually. I love how you can even indicate whether you want the regular amount or if youвЂ™d rather have more of a topping or less of the amount. You can select all items from the menu and indicate the specific bread, meat, toppings and sauces. I used this app a lot for the rewards program, and now I use the mobile ordering even more since COVID restrictions in my town.

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